Granton Information Centre Est.1984

Feedback Results 24/25

Thank you to the 275 clients who have completed our GIC 2024/25 feedback survey

The results:

99% of our clients said they would seek advice from us again in the future if they needed it
98% of our clients said they would recommend our service to other people
95% of our clients said they would describe the service they received from us as 'Excellent' or 'Very Good'
88% of our clients said the advice they received helped to resolve their issue
85% of our clients said that after receiving advice, they have more knowledge and confidence in managing their issue
66% of our clients said they are financially better off as a result of the advice they received from GIC
52% Of our clients said their health and/or wellbeing improved as a result of the advice they received from GIC

We Appreciate Your Comments

'I naively thought I didn’t need advice - how wrong I was! My advisor was patient and knowledgeable and her guidance proved critical to my case.'

GIC Client 29/3/25

'I have before, and I will again, recommend GIC to friends and family. The staff are so good at what they do and have always put me at ease. The service is a Godsend! I feel so lucky to have had help from GIC a few times over the years!'

GIC Client 24/3/25

'My advisor was very helpful and patient. She has expert knowledge and understanding of my condition. She treated me with respect and compassion. A very valuable service.'

GIC Client 18/3/25

Granton Information Centre is a local treasure for the community! GIC Client, 4/12/24

Feedback Results 24/25

Thank you to the 275 clients who have completed our GIC 2024/25 feedback survey

We Appreciate Your Comments

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