Assisting our clients is at the heart of what we do at Granton Information Centre. Many Edinburgh residents turn to us knowing we have the experience to assist them with their benefits, debt and housing queries. Below is some recent feedback that we have received from our clients (*names have been changed):
John* Sep 2020: "GIC have helped me a few times with benefit forms and benefit appeals. Everyone here seems to know what they are doing and I like that they always make sure I understand the process because sometimes I think benefits are too hard to figure out on my own. I have quite a few friends that I have sent your way, and they are happy too! Keep up the good work because its important for guys like me.'
Alison* Wellbeing nurse, Nov 2020 : I just wanted to take the time and write a short email expressing my gratitude for all the help/support/advice you give to the patients I have referred. The impact your help makes is tremendous and you provide an essential service; the detrimental impact on mental and physical health that benefits and housing is huge. Knowing I can refer patients to you guys makes my job much more fulfilling. So thank you!!
Laura* January 2021: 'I just wanted to thank GIC for responding to me so quickly [in] getting me booked in for a telephone call and also a big thanks to my adviser for speaking to me. He was a massive help and what was really nice was the fact he went into detail when he was explaining some of the things I could do with my situation. There was a few things I learnt from him and have taken this on board. I would definitely recommend your services to family, friends and colleagues.'
Tracey* Feb 2021: "I am really happy with the overall help that I received from my Housing Adviser at GIC and I feel that I am in a better situation now than I was before I contacted GIC. I am and will forever be grateful for all the support and advice I received over the years. Thank you!"
Joe* March 2021: "When I called Granton Information Centre I was very stressed about by benefits and I don't think I was making much sense if I am honest. My physical health, and even more so my mental health, has suffered the last year because of lock down and other things. My benefits advisor was kind and patient and she helped me to get everything sorted out. I feel like I have turned a big corner now. I can't thank Granton Information Centre enough."
Mark* March 2021: "I have been really worried about my spiralling debt and I was told by a friend to call Granton Information Centre. I am glad I did, there is now light at the end of the tunnel now, so cheers for that!"